Receipts and refunds
1 min readUpdated Sep 23, 2026
Receipts arrive by email. Premium is refundable until you use a premium feature; Pro stops at the end of the month you cancel.
Receipts arrive by email when you pay. Under Billing, “Billing history” lists every payment; on Pro, “Manage subscription” is also where you cancel.
Premium is fully refundable, for any reason, until you use a premium feature: uploading a cover photo or turning on the shared photo album. After that, the purchase is final.
Pro is month to month. Cancel any time and you keep access to the end of the period you paid for. Charges already made aren’t refundable, though we can make an exception for an unused month.
To ask for a refund, write to hello@scanvoila.com with your event’s name.
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