Your event is soon. Here’s the short list.
Most fixes take ten seconds on your phone, and guests see them on the next scan. Nothing needs reprinting.
Fix it in ten seconds
A guest can’t find their name
Add the name they use as an alias on the right guest, or add them from your phone. It’s live on the next scan.
Open the full fixSomeone needs to move
Open the floor plan, tap the guest, then the new seat. Nothing to reprint.
Open the full fixThe QR won’t scan
Print it at least letter size, flat and out of direct light. If a phone still can’t scan, send its owner the link, copied under the QR code in The day.
Open the full fixI changed seats after printing
Nothing to do. The QR shows your live seating chart.
Open the full fixThe caterer wants dietary counts
Tap “Allergy list”, then print the seating chart. Its first page is the kitchen summary, table by table.
Open the full fixThe venue’s signal is weak
In The day, open the seating chart, print it By table and stand it beside the QR sign, as a backup.
Open the full fix
The night before
- Print the place cards (if you use them) and the seating chart, so they match your final seats, and the QR sign if it isn’t printed yet.
- Try it as a guest: open your guest page on your own phone and search two names.
- Check that Unseated shows zero.
- Send the link to your planner or venue coordinator, or invite them as a co-host.
On the day
Your event’s Home opens on the day-of board: the QR, the unseated count and the guest page in one place. When a guest types a name that matches nobody, it shows up under “Names guests couldn’t find”, ready to add as an alias.
A person answers.
We reply within one business day, Monday to Friday. If your event is in the next 3 days, write “Urgent” in the subject line and we’ll look at it first.